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Social Media Strategy

If It Does Not Rule Anything Out, It Is a Wish List

Most social strategies are documents of intentions: be more consistent, engage the community, tell the brand story, grow the audience. Nobody disagrees with any of it, which is the problem — a plan nobody can disagree with is a plan nobody has to follow. The parts that survive a busy month are the refusals: the platform you agreed not to be on, the audience you agreed you are not for, the format you agreed not to make.

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12+ years in digital marketing Working with Social Media Strategy businesses
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A short written plan on a desk beside a laptop
What the deliverable actually isRefusals
Framework diagrams includedNone
The Numbers First

Six decisions that each rule something out

Every one of these is a subtraction. If a strategy document does not contain answers to these, it has not decided anything and it will not survive January.

  • Which platforms you are not onNamed · and why
  • Who you are not forThe uncomfortable half of an audience
  • Which formats you will not makeBecause capacity is finite
  • What you will not talk aboutIncluding the things you find interesting
  • What you will not measureNumbers that go up and mean nothing
  • When you would stopAgreed while nobody is defensive

The fourth row is the hardest one in the room. Businesses want to talk about the things they are proud of — the anniversary, the new office, the award, the team day out — and almost none of it is what a customer is scrolling for. Agreeing in advance that those get one post rather than a category is worth more than any amount of pillar planning, and it is the decision most likely to be quietly reversed.

Straight Talk

Short enough to remember, specific enough to break

A strategy you cannot recall without opening a file is not doing any work. The version we produce is a couple of pages: what you are for, who it is aimed at, the two platforms you are on and why, the things you have agreed not to do, and what would count as it working. If somebody in your team cannot summarise it from memory a month later, it was too long and we wrote it badly.

It also has to be specific enough that you could notice it being broken. “Be authentic” cannot be violated; “we do not post company news except once a quarter” can. That is the actual test of whether a line belongs in the document, and applying it removes about two-thirds of what usually goes into one.

The measurement half follows the same logic. Deciding what you will not count matters as much as deciding what you will, because there is always a number available that is going up. Impressions almost always rise; follower counts drift upwards on their own; reach can be bought. Naming those as things that will not be reported is what stops a quiet quarter being dressed up, and it is the sentence clients most often ask us to remove.

And a strategy should have an expiry. Platforms change, capacity changes, and a document written eighteen months ago is being followed out of habit rather than agreement. We put a date on it and revisit at that date — which is also the honest way to find out whether the refusals held or whether everything drifted back to doing a bit of everything.

  • Two pages, held in memory — If nobody can summarise it a month later, it was written badly.
  • Specific enough to break — "Be authentic" cannot be violated. A real rule can.
  • Name what you will not count — There is always a number going up. Impressions, mostly.
  • One post, not a category — The anniversary and the award. This is the decision most often reversed.
  • Put an expiry date on it — Otherwise it is followed out of habit rather than agreement.
A small team agreeing a plan around a table

A plan nobody can disagree with is a plan nobody has to follow.

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Ghalib Ashrafi Founder & Digital Strategist · 12+ years across search, social & web

How the strategy work actually runs

Six steps, and four of them end in something being ruled out.

01

What This Is Actually For

Enquiries, recruitment, credibility before a sale, retention — named as one thing rather than four. A channel serving four purposes is serving none of them well.

02

Who You Are Not For

The uncomfortable half of the audience question, and the one that makes the content specific. An audience defined as everybody produces posts aimed at nobody.

03

Capacity, Honestly Counted

What can be produced by the people who exist, in the hours they actually have. Every unrealistic plan was agreed in a room where everybody knew it was unrealistic.

04

The Refusals, Written Down

Platforms, formats, topics and metrics you are not doing. This is the part of the document that does the work, and the part most often quietly reversed.

05

What Would Count as Working

A number and a date, agreed before anything is posted, so a quiet quarter cannot be re-dressed using whichever metric happened to rise.

06

An Expiry Date

A date to revisit, because a plan followed out of habit is not a plan. It is also when we find out honestly whether the refusals held.

2 pagesShort enough to hold in memory
DatedWith an expiry, not open-ended
NamedThe metrics we will not report
0Framework diagrams

What clients say

Real clients, quoted in their own words — published with their permission.

More of them, in full, on our reviews page.

— Our Proprietary Methodology —

The Visibility Framework™, applied in Social Media Strategy

The method doesn’t change by market. What it’s pointed at does.

Step 01

Audit & Listen

Existing accounts, competitor feeds, audience demographics and every comment and review already written about you. Ends with a recommendation on which platforms to keep.

Step 02

Position & Plan

Content pillars, brand voice, visual direction and a first calendar — agreed with you before a single post is produced.

Step 03

Produce & Publish

Shooting, editing, writing, scheduling and replying. The part that has to happen every week without fail, which is where most in-house efforts quietly stop.

Step 04

Amplify & Refine

Budget behind proven pieces, formats that underperform dropped, and the calendar rewritten monthly around what the data actually said.

Honest, No-Nonsense Commitment

Nobody controls a platform’s algorithm, so we will never promise you a viral post or a follower number. What we do commit to: the agreed content volume ships every month, every comment and DM is answered inside the agreed window, and if we miss either, that month is on us.

Investment

Social Media Management pricing for Social Media Strategy, in USD

A fixed fee, deducted from the first month if you go on to a retainer. Strategy sold as an open-ended engagement tends to produce length rather than decisions, and length is the thing this page exists to argue against.

Session

One workshop and the write-up.

$700 one-off
  • Half a day with whoever decides
  • The refusals, written down and agreed
  • Two pages, with an expiry date
Get a Quote

Multi-Brand

Several brands, markets or locations.

$3,500+ one-off
  • Per-brand positions with shared refusals
  • Where local teams may decide, and where not
  • Review cadence across the group
Get a Quote

Every plan is scoped around your market — get a free audit and we’ll recommend what fits, priced in USD.

What you’re actually committing to

Most agencies keep this in a contract you only see after the sales call. We would rather you knew now, because it is the question everyone asks second — right after the price.

  • A 3-month initial term, then month to monthThree months is the shortest period in which a content approach can be judged honestly — month one is mostly setup and production. The wider industry standard is 6 to 12 months.
  • 30 days’ notice to stopNo exit fee and no buy-out of the months you haven’t used. You leave when you decide to, not when the contract lets you.
  • No setup or onboarding feeThe audit is free, and month one costs exactly what month two costs. Nothing is front-loaded.
  • You own everythingAccounts, page roles, ad accounts, raw footage and every finished asset — in your name from day one, and still yours if we part ways.
  • Ad spend never touches our invoiceYou pay the platform directly and keep the billing under your own control. Our fee is our fee.
  • An agreed response windowThe time we commit to replying to comments and DMs is written into your agreement, not left to goodwill.

These are the terms as they appear in the agreement itself — nothing here is softened for the website. The full wording lives in our terms and conditions, and you get the agreement to read before anything is signed or invoiced.

Social Media Strategy Social Media Management questions, answered

What does the document actually contain? +
About two pages: what the channel is for, who it is aimed at, which platforms you are on and why, the things you have agreed not to do, and what would count as it working. If somebody in your team cannot summarise it from memory a month later, we wrote it badly and it will not be followed.
Because those are the only parts that can be broken, and therefore the only parts that do any work. "Be authentic" cannot be violated. "We do not post company news except once a quarter" can — somebody will notice, and the noticing is the whole mechanism. Applying that test removes about two-thirds of what usually goes into a strategy.
Once in a while, and this is the hardest conversation in the room. The anniversary, the new office, the award, the team day — businesses are proud of them and customers are not scrolling for them. Agreeing in advance that these get a post rather than a category is worth more than any amount of planning, and it is the decision most likely to be quietly reversed by March.
Because there is always a number available that is going up. Impressions almost always rise, follower counts drift upwards on their own, and reach can be bought. Naming those in advance as things that will not be reported is what stops a quiet quarter being dressed up — and it is the line clients most often ask us to take out.
An audit reads what already exists and tells you what to stop. A strategy decides what the next twelve months are for. They are frequently sold together and keeping them apart matters: an audit is backward-looking evidence, a strategy is a forward commitment, and merging them tends to produce a plan that was never tested against what actually happened.
If you are already clear about what you are not doing, no — and we would rather say that than sell you a document restating decisions you have made. This is worth doing when the honest answer to "which platforms are we on and why" is a list of five and a shrug.
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Ghalib Ashrafi takes on work for brands in six markets — the UK, USA, UAE, Saudi Arabia, Australia and Pakistan. Every enquiry gets a reply within 24 hours.

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Email: info@ghalibashrafi.com
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